Shipping policy
Order Processing
Orders are processed after payment has been confirmed. Processing times may vary depending on order volume, product availability, holidays, and other operational factors.
When an order ships, tracking information will be sent to the email address provided at checkout when tracking is available.
Shipping Destinations
Available shipping destinations and shipping options are displayed at checkout. Delivery availability may vary depending on the destination and carrier restrictions.
Shipping Rates
Free standard shipping is available on eligible U.S. orders totaling US$50 or more after discounts and before applicable taxes. Orders below US$50 may incur a shipping fee, which will be displayed at checkout before payment.
Shipping promotions apply only to eligible orders and destinations. Please review the shipping amount shown at checkout before completing your purchase.
Estimated Delivery
Delivery estimates are provided for general guidance and are not guaranteed arrival dates. Actual delivery may be affected by carrier operations, weather, holidays, address issues, or other circumstances outside our reasonable control.
Tracking and Delivery Issues
Tracking information may take time to update after a package is accepted by the carrier. If your order is delayed, tracking shows an unexpected status, or a package is marked delivered but cannot be located, contact us at cilenegrasiela133@gmail.com with your order number.
Address Accuracy
Please confirm that your shipping address is complete and accurate before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee an address change after an order has entered fulfillment or shipped.
Damaged or Incorrect Orders
If your package arrives damaged or contains an incorrect item, email cilenegrasiela133@gmail.com with your order number and photos of the package and item, if available. We will review the details and explain the next steps.
Contact Us
For shipping questions, email cilenegrasiela133@gmail.com.